11/25/2023 0 Comments Callcenter softwareWith dialing capabilities like preview dialer and predictive dialer along with support of omnichannel flexibility and CRM integrations for insight, Bright Pattern is the ultimate call center solution for any type of call center looking to improve the business process and deliver more efficient and channel call center services.īright Pattern’s outbound call center software is the perfect platform for an outbound-focused contact center that needs to perform outbound call center campaigns. Bright Pattern also integrates with any CRM, allowing your sales team to follow the customer journey over any communication channels and gain insight with real-time data. Omnichannel capabilities are great for any business, whether you’re a small business, doing outsourcing, or running a large BPO. This can help increase sales, make the business process more dynamic, increase lead generation, and deliver better customer service. Bright Pattern utilizes omnichannel capabilities, meaning your outbound call services can be done over a variety of channels. Ranked as the best by Gartner in the 2020 SoftwareAdvice FrontRunner Quadrant, Capterra, and GetApp online review sites, Bright Pattern’s power dialer and auto dialer system are second-to-none.īright Pattern’s call center solution and dialers can manage, automate, and optimize your outbound calling for better agent productivity and improved workflow. Your Bright Pattern outbound contact center software is compliant with regulations such as the Telephone Consumer Protection Act (TCPA). You can instantly improve your organization’s workflow thanks to the ability to transfer live calls and voice calls to other channels within the call center platform and contact center solution in real-time to provide exceptional customer experiences. In addition, with advanced dialing algorithms, powerful call center tools, and modern dialer technologies, you’ll see an immediate impact through increased number of successful outbound calls and connections.Ī couple more ways Bright Pattern benefits outbound contact centers include the following: Rather than spend their time on administrative tasks, your sales team and customer services professionals will focus solely on potential clients and buyers. Your agents can make more calls in less time with the right outbound dialing software. The benefits of Bright Pattern’s cloud-based outbound contact centers are numerous, and they all come down to live agent productivity.
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